I have received an email informing me I have changed my package and my new cost will be 20 quid a month more. I have not made any changes to my contract as this was only sorted out a couple of months ago. The only thing I have done with virgin recently is to come on this community site the day before yesterday and ask for help regarding a WiFi connection issue.
Has anyone else received similar emails informing of changes not made?
Re: email from Virgin but I didn't authorise changes
You can contact our messenger agents by texting 0753 305 1809, they are really busy due to the pandemic so they will need your patience, but they will get back to you as soon as your message drops in their queue.