email address

[bushrod]

After 3 years,Virgin suddenely doesn't recognise my email address and l can't log in.l've stopped receiving emails regarding my bills and statements

[Anonymous]

Did you cancel your VM broadband contract in the end? https://community.virginmedia.com/t5/Managing-Your-Account-Cable/contract/m-p/4984503

If so your legacy VM email address will only survive a few months after. 

[Megan_L]

Hi Bushrod, 

Thanks for using the forums to get this issue with your Email looked into 📧 I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Cardiffman281 asked a really good question about whether you're no longer an active Virgin Media customer, could you let us know please? 

It is correct that once you cancel your services, you have 90 days to transfer anything important over to a new email provider. After this timeframe has transpired the email will be deleted off our servers. 

If you are still an active customer we're here to help 😊 I have a link here 👉 Email Help which has loads of useful information when you're having issues logging into your email.

Are you still able to login to your Online Account without issue? 

Lastly, have you tried to login to your Email via a different device, and yes this allowed you access?

Thanks,

Megan_L