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email address validation rules for a my virgin media account

When registering for a my VM account as part of the setup process for a new broadband connection,

I used an email address with a + symbol in, and a 2 letter tld. For instance (test+email@ab.cd)

The account creation failed and now my broadband account is in a weird state where it is failing to let me create a my virgin media account, regardless of which email address I try to use.

I'm interested to know if either a + sign, or a short domain name is considered "invalid" from vm's perspective.

For reference, here is the screen I now see whenever I try to make an account.

Screenshot_20201108-070938.jpg

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