ebilling

[boniget]

For some reason, VM recently turned on paper statements for my account, and started charging me for the privilege. I'm trying to turn eBilling on again, but like other members of this forum, I can't do it. The instructions on the website just go round in circles, and there is no option to switch on eBilling in my account. It seems that others have solved the problem by direct contact from VM. It would make a lot more sense to fix the website

Please can you help turn eBilling on, and refund me the charges for the paper bills I've received

thanks

[Ringading007]

Hi, Following my initial query, I was assured I would get a refund for the paper bill that I was charged for.

I've had an issue accessing my bills, but now I can access, & can see that there's been no refund. (I've also found I've apparently been charged for a landline call to my own house...!)

Please could someone advise how I can get a refund please?

Thanks

[Nathan_B]

Hi there @Ringading007, welcome back to the forum and thanks for your post.

I'm sorry to see the credit for the paper bill was not removed for you. I will be happy to take a look at this for you. I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

[miffyz]

I have the same problem - I recently moved house and have now been sent (and charged for) a paper bill when I have always had e-bills in the past. As far as I can see my account settings are still set to ebills.

[Nathan_B]

Thanks for chatting with me via PM @Ringading007, I'm glad to have been able to help you get this resolved.

If you need any further help, please let us know. We will be happy to assist.

Regards

Nathan