eBilling

[alekx27]

Hi,

I want to switch to eBilling from paper bills but there isn't option to switch eBilling in My account.

I don't want to pay extra charge. Please, help me to change the billing details.

[Lee_R]

Hi alekx27, thanks for posting and welcome to our community.

Sorry to hear you've been unable to register for ebilling.  You should be able to do so via My Virgin Media, via 'update settings' and account details.  However, as you've reached out to us, I would like to help you resolve this.  I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R · Accepted solution]

Hi alekx27, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R

[quigljas]

HI, I cannot find anywhere to register for ebilling either.  There is nowhere that says update settings

[Tom_W1]

Hi @quigljas thanks for your post here, although we're sorry you're having difficulties registering for e-billing.

Please allow me to send you a PM so I can look into this for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks