eBilling but getting paper bills

[EllenAtHome]

My account was in my husband's name and was always on eBilling, no paper bills were ever received. In July this year I had the account changed to my name after the death of my husband. Since then I have received a paper bill every month at a cost of £1.75 each despite still being signed up for eBilling. I have phoned twice and been assured each time that the paper bills would stop but they keep coming.

Can you please get these paper bills topped and arrange a refund of the charges made so far.

[David_Bn · Accepted solution]

Thanks for your post on our Community Forums @EllenAtHome, and a very warm welcome to you.

I'm terribly sorry to hear of your loss and I will endeavour to ensure that your request is fulfilled as soon as possible

Check out the envelope in the top right hand corner for a private message from me and we'll get to work.

Thanks,

David_Bn