I've been trying to sort this for a while now. Using this forum is the last throw of the dice before we look at changing to BT.
The problem: When logging into my account, I'm asked for our 4-digit eBilling PIN.
I'm not sure we've ever had one.
To make the problem worse, the eBilling email address displayed isn't the one I use. (It's close, but 1 digit out)
I've phoned Customer Services 4 times now - each call lasting an hour, and each one ending with me being promised I'd receive a call back from the engineers. It's not happened.
(To be honest, the guys I've spoken to really don't listen to the problem, so have struggled to understand the issue. Then, when they find they can't fix it, they try and get away as quickly as possible)
Can someone get in touch and help me fix this? If it goes on much longer we'll just be phoning up and cancelling.
I am having the same issue RonnieMorecambe had. I have logged into Virgin media and it asks me for a 4 digit PIN, however I do not know the pin and the ebilling email address is missing the 'c' at the start of my email so I cannot receive a new PIN.
I've been speaking with Virgin customer service for 3 days now always being told that it will be solved but nothing changes, and I cannot do anything on my virgin media as I cannot get past this page.
Joe_F has seemed to be able to solve this issue for a few people.