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e contract

Help according to my account my new contract is unsigned . I have received it via an e mail but the question is how can you sign a contract in e mail form  any help gratefully received cheers Elfy 

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Message 1 of 13
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e contract

Hi ive just upgraded my package and on viewing my new contract there is a message saying contract unsigned. Ive looked at my contract sent by e mail and am wondering how do you sign and accept it . Thanks in advance . Elfy 

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Message 3 of 13
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Re: e contract

instructions should be included in the email.
you should sign into your virgin account and view and accept the contract.
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Message 4 of 13
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Re: e contract

Hi no instructions on e mail and on my account it does state view and accept but how do you accept there is nothing there to click on 

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Message 5 of 13
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Re: e contract

Don't worry about it.  Continued use of the service is taken as acceptance of the contract.

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Graham
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Message 6 of 13
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Re: e contract

Thanks but I am already using virgin, I have updated my package which has included extra tv channels but the extra channels have not unlocked from my box even though my contract is dated 2nd Sept.

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Message 7 of 13
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Re: e contract

Ok, so that suggests the update may not have been processed correctly.  Either wait for the Forum Team to respond or call in and discuss it with the phone support people. The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).

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Graham
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As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 8 of 13
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That's what I was thinking but as you will know a phone call to virgin can take days lol. I will see what happens  thanks.

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Message 9 of 13
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Re: e contract

Hi Elfy, 

 

Glad to hear you're sticking with us 🙂 when it comes to upgrades you don't actually have to sign anything it's just the case of using your services, which automatically registers on our system that you accept your contract. You still get the standard 14 days cooling down period.

 

Hope this helps

 

Zoie 

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Message 10 of 13
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Re: e contract

Thanks for the reply but my account still says contract unsigned and I cannot access the extra channels in my new package.

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