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dont know my account number

hi I just move into a new property have virgin put in 4 days ago but ive not had a welcome pack don't know my account number or phone number thanks

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Re: dont know my account number

 If you need to contact Virgin before your welcome pack arrives to discuss account they can ask you two questions about the account rather than the password to verify you are the account holder. They will be able to find the account with your postcode.

As for your Tel number dial a mobile from the landline and the number will show up.

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I work for Virgin Media - but all opinions posted here are my own
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Re: dont know my account number

Hi michelerolyat,

 

Thanks for posting, welcome to not only the community but Virgin Media as well,

 

Have you now got the details you require? Let me know if you need anything further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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