Virgin Media Community

[benga1875]

since saturday i have been calling and trying to get hold of someone regarding my account do they even come to these forums?  i negotiated a new contract saturday as my old one was due to expire yet no email no notice on my account when i log in but i do see the speed increase so i need to know whats going on as i am seriously thinking of going over to bt due to the absolute disaterous customer support

[apcyberax · Accepted solution]

vm take about a week to reply. this is mainly a community forum

[nodrogd]

Yes. There have been several responses to threads on this forum today if you look down the list. But the priority at the moment are the fault related forums for obvious reasons.

Response times can vary as a result, but its usually several days.

[benga1875]

damn ok guess i have to try first thing in the morning thanks for the info

[Aaron2]

Recommend you try either 150 then options 1,1,4,4 from your landline if it's a Virgin landline (also works for Virgin Mobile but it's 1,1,1,4,4) then that'll put you to Retentions, or it's 0345 454 1111 but you MAY be charged depending on your call plan. Options stay as 1,1,4,4 but may be asked for account number if the automated system has no record of the number you're calling from relating to an account.

What you could also try doing is signing in to your My Virginmedia (https://my.virginmedia.com/home/index) then at the right side where your bills are under it will show contracts, if you've entered into a new one or one has been amended then it should show there with the details of it.( (https://my.virginmedia.com/my-bills/viewContract)

[benga1875]

ts not showing thats where i normaly looked every year the thing is the package has change as i see it showing 200mb now instead of 100 but zero email or contract 

[Chris_W1]

Hi benga1875, thanks for the message and sorry to hear that you are having issues with the package, have you managed to get this resolved since posting? Please let us know if you need any further assistance and we will aim to assist. Chris.