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Message 11 of 16
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Re: discount package coming to an end, how to get a better deal?

 

 

Its been almost 2 weeks since sending the text and not heard anything is this normal?

 

 

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Message 12 of 16
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Re: discount package coming to an end, how to get a better deal?

Hi a7mag3ddon,

 

Thanks for your post and I'm sorry to see our team have not yet been able to respond.

 

I would advise giving our team a call on 0345 454 1111 when our call agents will be working from 8am tomorrow morning so we can discuss your account and see what offers we'll have available for you

 

Kindest regards,

 

David_Bn

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Message 13 of 16
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Re: discount package coming to an end, how to get a better deal?

Is it a coincidence that my internet keeps dropping the day after i re-signed up for another 12 months?

After my initial install 12 months ago and bedding in period its been rock solid for 12 months.

Do i need to restart the modem because ive signed back up to the same contract?

 

Thanks

 

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Message 14 of 16
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Re: discount package coming to an end, how to get a better deal?

Hi a7mag3ddon,

 

Thanks for posting on our community forums. Disappointing to hear you're having issues with our internet services, we understand the frustration caused when things don't work as they should.

 

Upon checking remotely from our end we can seen no issues that would be causing any drop outs. All power levels are within spec and there are no area faults which are affecting you. 

 

When you are having the drop outs are you losing connection to one device or all devices connected? 

 

Please let us know of the above so we can assist you further.

 

Kind regards Jodi

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Message 15 of 16
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Re: discount package coming to an end, how to get a better deal?

Hello

Its all devices, the virgin modem led goes White, then it starts to come back up and i can log in, when i do the phone is still red on the modems home page then the phone comes green and all works again.

Its now happed today twice 29/06.

 

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Message 16 of 16
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Re: discount package coming to an end, how to get a better deal?

Sorry to hear that you're having this type of issues.

 

Does the hub flash any green lights while it's reloading after the dropouts? Does this happen at any particular times of the day?

 

I have looked into your background data and can see no issues that would be causing this. 

 

 

Regards

Steven_L

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