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direct debit

So....

Just want to change my direct debit collection date but:

1. 150 - waiting over an hour every day... so long in fact my home phone battery gives out BEFORE I get anywhere near answered... can call anytime of the day and its the same

2. I texted the 'text support' number over 26hrs ago and no response

Where to now for this marvellous and difficult customer query to get resolved?

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Re: direct debit

You can do it in My Virginmedia but only when you have no outstanding bill.

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Re: direct debit

As above, you have to do it in the window between paying a bill and the next one being issued.
M350 over FTTP
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Re: direct debit

.... and here is the appropriate page from my account as an example:

 

5BA448EE-DAA9-4621-807F-9CC6C2D0AA39.jpeg

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