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direct debit

my direct debit not been took this month anyone eles not had theers gone? thanks for any help I try to call but can not get through to them

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Re: direct debit

When was it due? Remember, it won’t be taken on 10-13 April, due to Easter Bank Holidays.

Mine is due 11th - expecting it to be taken tomorrow.

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Re: direct debit

I had the same problem last month so the outstanding amount has just been added to this month's bill.
Hopefully it will go through on the due date (22nd of April for me) but I'm not sure what the process is supposed to be when VM fail to take a payment.
M350 over FTTP
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