I recently posted the story of my brush with some incompetent customer service staff on your Virgin media Facebook page and somebody from Virgin media called John suggested I put it here to get some help.
We recently had Virgin cable and internet fitted on the 20th May (account andnumber [REMOVED]) were very happy with it but the WiFi was very weak and nonexistent in our bedroom which was only a short distance away.
I downloaded the app as suggested by the engineer to order a booster but it kept say that I couldn't change my package on the app?
So live chat to customer service three times and got no where, phoned customer service and was passed from pillar to post over the course of a couple of hours before ending up at an Indian call centre that claimed we didn't have an account and promptly cut off our services and told us we needed an engineer to come and fit our cable and equipment and got us to set up another direct debit and agree to yet another contract and then tried to charge us for the engineer to come out and fit something that we already had and before they intervened was working great!
So no TV no Internet and dreadfull service what more can I say?
We only wanted a WiFi booster!
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