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KitL67
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contract - when should it arrive/how do I chase it?

Hi There, I just signed up to Virgin broadband a couple of weeks ago. Contract hasn't arrived yet and installation is due to take place tomorrow. How do I get hold of a copy of my contract? Apologies if using this forum incorrectly - but can't get through to anyone at Virgin. Thanks

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japitts
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Re: contract - when should it arrive/how do I chase it?

No problem!

If you login to your "my Virgin Media" online account, there should be an option for "my contract" or "my bills", and you can view your package and term dates there.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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KitL67
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Re: contract - when should it arrive/how do I chase it?

Thanks. I did manage to get them to send me a copy of the contract itself which was what I was after. Was on the phone to virgin company "care" for a long time to get it though!

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