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contract renewal

I renewed my contract on monday as it is due to run out on the 11th may, as far as i was aware it was all sorted i just had to wait for an email.  I have not received an email about the contract only one asking me to rate the service i received which i did. I have just gone into my virgin media account and it looks as if the contract was never agreed and i have been put onto a rolling contract. can anybody help pls

 

 

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Message 2 of 11
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Re: contract renewal

Same issue. Agreed new deal with retentions 2 weeks ago and being charged 3 times the amount than what we agreed. I received no email. Person from retentions called me from their mobile but they are ignoring my calls and messages saying the contract has been accepted. 

Don't bother with the phone line or live chat. Useless 

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Re: contract renewal

Thanks for getting in touch with us sylo00 and sulley86 

 

Please send a message to the team on 07533051809 and they can get this looked into for the both of you.

 

Regards

Steven_L

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Re: contract renewal

Screenshot 2020-04-16 at 11.20.05.png

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Re: contract renewal

Well that didn't work. Just kept looping itself. Much like the web chat 

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Re: contract renewal

What happens when you send a text message to the team? 

 

 

Regards

Steven_L

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Re: contract renewal

just get an automated message,

Welcome to Virgin Media's messaging service. I'm the Virgin Media Digital Assistant.

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Message 8 of 11
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Re: contract renewal

I’ve been trying to discuss renewing my contract for a week. The text service isn’t as good as I’d hoped. It took three days to get a response and then when I detailed my issue the responses stopped.

i really don’t understand why they don’t just give-in and automate the renewal process.

 

Also, you’d think for an ISP they’d be able to get all of their call centre staff on a VPN to work from home. I know loads of people that have always manned a virtual call centre from home. Even the text service could be easily fully manned.

--
Andrew McNaughton
IT Maven
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Re: contract renewal

Hi mcnaugha,

 

Thank you for your post. I'm sorry for the issues you've had with getting through to the team. 

 

You call into the team on 150/0345 454 1111 for assistance as well. 

 

^Martin

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Message 10 of 11
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Re: contract renewal

I have tried many times to call as well. No one picks up. I have tried in the morning as well, no luck. I have texted the help number too. I have tried the web chat and nothing works. 

Shambles 

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