Menu
Reply
AnthonyD
  • 7
  • 0
  • 0
Tuning in
165 Views
Message 1 of 5
Flag for a moderator

contract ending, new contract

Hi, my contract is up in a few days, i rang up and agreed a new deal, that was 3 weeks ago. I haven't heard anything since, got latest bill and its doubled in price due to my 12 month deal ending. Can anyone please check whats happened.

thank you

 

0 Kudos
Reply
Sasha_W
  • 945
  • 39
  • 72
Forum Team
Forum Team
130 Views
Message 2 of 5
Flag for a moderator

Re: contract ending, new contract

Morning @AnthonyD

 

Welcome to the forum page and thanks for posting this on here, 

 

Sorry to hear you're having some issues, I can appreciate this is not ideal, 

 

Just to double check, did you receive any emails or texts? Have you double checked your spam and junk just in case. 

 

On your billing section, is your contract still the same ie: same services ect? 
 

Please do let us know. 

 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
AnthonyD
  • 7
  • 0
  • 0
Tuning in
118 Views
Message 3 of 5
Flag for a moderator

Re: contract ending, new contract

hi, I didnt receive a text or email confirming a new deal no.

 

thank you

 

0 Kudos
Reply
AnthonyD
  • 7
  • 0
  • 0
Tuning in
113 Views
Message 4 of 5
Flag for a moderator

Re: contract ending, new contract

contract details are the old one that runs out in a few days.

thank you
0 Kudos
Reply
Sasha_W
  • 945
  • 39
  • 72
Forum Team
Forum Team
96 Views
Message 5 of 5
Flag for a moderator

Re: contract ending, new contract

Hi @AnthonyD

 

Just want to run a few things over your account so I will send you a PM so we can look at the account further. 

 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply