Please see detailed below other methods of contact, with the current Covid 19 issue I can appreciate its frustrating but we are doing all we can to make contact with all customer requests, obviously dealing with the most critical issues as a priority (Gov Guidance)
There are 3 other ways to contact Virgin media via website live chat www.virginmedia.com Via the myvirginmedia app - Help Or sending a text to 07533051809
I am a Virgin Media field technician. All and any advice given is based on my experience in the field or my personal experiences with my own equipment at home. If my answer was helpful to you please mark as helpful or consider leaving some kudos.
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