Virgin Media Community

[colshyr]

does anyone happen to have the number you can call that "DOESN'T" give you an Indian call centre, but lets you to spoke to someone in the UK? TIA

[Ernie_C]

Doesn’t exist.

The system connects you with an agent who is available.

Best time to increase chance of getting a UK agent is 8am.

[colshyr]

thanks for the reply, i was sure there was a number, unless they have scrapped it. will try tomorrow at 8am. thanks again

[Zach_R]

Hi @colshyr,

Thank you for your posts and welcome back to our community forums. We're here to help.

As has been explained in this thread, there's no dedicated contact number to make you reach a specific call centre or agent. You'll be put forward to the next available agent in the department you've contacted, and they'll able to assist you regardless of where they're based.

May I ask what your reason is for making contact with the team? We may be able to assist you from here.

Thanks,
 

[colshyr]

all sorted, thanks

[Kain_W]

Thanks for the update on this, 

I'm glad you were able to get this sorted.

Do pop back up to our team if you have any future queries.

Take care,