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conflicting contract renewal letters

On our wavelength

I received two contract renewal letters on the same day - one for £58 and the other for 72.50 . The £58 one was in response to me accepting an on line renewal email. I have written 3 letters to Virgin Media complaints as the situation is most confusing and the actual contract details when I look at my on line account bear no resemblance to the renewal letters received. The contract letter also includes facitilities I did not request and there is also a charge of £300 to change tariff on the one letter - surely this is not right ? I have diminished eyesight and receive large pring on green paper


Forum Team
Forum Team

Hi Davidwogg 👋🏼.


Thank you for posting. Welcoming you back onto the community forum 😊.


Sorry to see there seems to be some misunderstanding in the contract renewal ☹.


So I can further investigate and see what has happened, I will have to private message you. 


Please watch out for the envelope ✉.


Thank you.  

Ari - Forum Team

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