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complaint ignored

I have been left continually frustrated by Virgin Media.  I was missold a package and complained as soon as I was emailed the details and realised I had been lied to.  They have used Covid 19 as an excuse for poor customer services.  I have complained 4 times now and keep getting the same frustrating round robin.  Today, I answered a text asking for my details, in response to one of my complaints regarding this.  Sadly, it was yet another automated service that asked for my account details, which I had just given in reply to one of their texts.  I can only urge people not to sign up with Virgin, they are corrupt and ignore customers.  

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