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compensation still not received

Compensation following Virgin Mobile service disruption still not received

Hi all, 

hope you are all safe.

I have suffered one full week of outrage in my area with total lost of broadband service for a full week (from Monday the 2nd of March to Saturday the 7th of March in area 24.

I did reported the issue on the same 1st day on the 2nd march and I have been told that it is an outrage so they couldn't send out engineers ...we just have to wait until work is completed...and that i should be getting the compensation automatically from my bill.

I received my bill on the 4th April and nothing has been deducted. I am trying to get in touch on the phone but with this pandemic situation it is virtually impossible to get a rep on the phone. 

Please help here...

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