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smithp1
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Message 1 of 11
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collect kit

I've received a text asking if you can collect your Virgin Media Kit for me on Monday,

How do i know this isnt a scam

the number the text came from is 07860041003

please confirm this is legitimate before i respond.

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Anonymous
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Message 2 of 11
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Re: collect kit

it can take staff about a week to reply here so you may not get a reply before monday
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smithp1
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Message 3 of 11
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Re: collect kit

Well they wont get the kit back before Christmas then/ Thank you for responding but the message just doesnt look right, so i am not chancing it.

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Anonymous
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Message 4 of 11
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Re: collect kit

if its not returned yo8 may be charged for the equiptment.
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newapollo
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Message 5 of 11
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Re: collect kit

Hi smithp1,

VM techs are picking up equipment in some areas due to covid restrictions. If it's genuine then the tech will have ID to prove they are from VM when they call.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Problem Solved? Click to mark as a Helpful Answer or use Kudos to say thanks for a useful post


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John_GS
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Message 6 of 11
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Re: collect kit

Hi smithp1

 

Thanks for posting and welcome to the community.

 

My apologies for the delayed reply. I can see from checking the system we have issued your account to a manned collector for the equipment. Please do not worry as well, as newapollo has rightly stated, they'll give you proof of ID

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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GingerCrone
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Message 7 of 11
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Re: collect kit

Hi VM, I just got the same text. All I think I have is a broken router, would you really waste time and money collecting that? 

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Lee_R
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Message 8 of 11
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Re: collect kit

Hi @GingerCrone.  Thanks for posting and welcome to our community. 

Have you arranged for a replacement hub to be sent?  If so there's a good chance that we would be taking the time to arrange the return of your previous equipment.

Regards

 

Lee_R

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GingerCrone
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Message 9 of 11
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Re: collect kit

We had a replacement hub sent two weeks ago as the electric cable on the old one has come loose. You would really collect that?! 

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Lee_R
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Message 10 of 11
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Re: collect kit

GingerCrone.  If you've received a text message confirming that, then I would take that as the definitive answer.  Especially if the hub being collected is a hub 3 or above.

Regards

 

Lee_R

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