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changes to my contract

Hi!

I was wondering if someone had a similar problem and how they got it sorted.

Last night I made some changes to my Virgin media contract with one of the operator on the online chat. He was offering virgin media TV + broadband + landline phone for 34/month for a year which sounded really good because it was a lower price than just my broadband at 37.7£/month.
Today I received the confirmation email with the changes to my Virgin Media contract for a monthly price of 56£/month!!!!!
This is definitely not what I have agreed to last night and I don’t want this at all.

I cclearly haven’t been given clear information when making changes to my contract. I was looking into a way to save some money on my monthly bill, instead I was added extra costs! 

 Any idea on how to go back to my previous contract? Obviously there is no peraltro available on the online chat atm.

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Re: changes to my contract

best calling via 150 / 0345 454 1111 choosing option 1-4-5 (thinking of leaving us), since got 7-14 days to reverse this

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Mark as Helpful Answer if I've helped

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Re: changes to my contract

Hi martinamorigi,

 

Sorry to hear of this package dispute.

 

Can I ask, have you spoken to the team since posting? If not, let me know, and I can assist you further.

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: changes to my contract

Hi!

Yes I spoke to one of the operators on the phone. Seems like the email i received is automatically generated by the system, but the changes to my contract have actually been applied correctly. Very misleading!

However, I still can’t see those che gen on my online account.

 

 

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Re: changes to my contract

Right okay, how very odd. 

 

Has all now been sorted for you?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: changes to my contract

I hope so, I haven't received my bill yet, so I suppose I'll find out if they have applied the changes then.

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Re: changes to my contract

No worries, 

 

If you do need us further, please pop us a message and we'll be more than happy to assist 🙂

 

Kind regards

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 8 of 9
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Re: changes to my contract

Hi,

I too have changed my contract yesterday to £31. But today ‘my contract’ and next bill still shows £46.68. What do I do, how long should I wait to see the contract change. Also why is my contact cut off so that I can’t see it all on my iPad, can’t Virgin handle Apple iPads? I have not had a confirmation email yet!

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Re: changes to my contract

Hi Paulz1,

 

Thank you for reaching out to mus in our community and a very warm welcome to you.

 

When you change your package to a cheaper deal this is generally done on a 30 days notice so you would see the difference on your account/bill untill the bill generated after the 30 days.

 

Kind regards

 

Paul.

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