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virkon
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changes made by me querie

Hi all,
I can't get in touch with VM as usual ( is there actually anybody there?) so I hope it's OK to ask here.

I have received an email from whoever is there saying, "Looks like you've made some changes this month." It goes on to show me a quick summary of how 'my' changes have affected my bill. It doesn't say what the 'changes' actually are. I haven't made any changes.

Thanks for any help on what this all means.

John

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japitts
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Re: changes made by me querie

First place to check is your "my Virgin Media" online account, you can view your current & previous contracts, and last 12 (I think) bills.

Check through those for any obvious differences.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hayley_S
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Re: changes made by me querie

Hello @virkon,

 

Welcome back to the community page, thank you for posting on here.

 

Please can you post a screenshot of the email? Showing the contents and the email that emailed you?

 

Try to cover up your email if it shows on the screenshot.

 

Many thanks,

Hayley
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virkon
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Re: changes made by me querie

Screenshot_20210806-161427.png

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virkon
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Re: changes made by me querie

No changes that I can see 100 BB and nothing else.

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Molly_G
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Re: changes made by me querie

Hey @virkon,

 

Thanks for getting that across! I've located the account too via your forums details and just want to confirm that this is nothing to worry about.

We have essentially carried out some maintenance on our system which means different codes are used for your services. These changes are all in-house and do not impact your account or your package necessarily, other than a new 24p credit which you can see on your email.

 

Sorry you received this when you have not made any changes yourself, however, since changes have been made in the background this is an automated email which customers receive in this situation.

 

If you have any further questions please let me know.

 

Kind regards,

Molly_G
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virkon
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Re: changes made by me querie

Thank you Molly for that info appreciated.

Molly_G
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Re: changes made by me querie

No worries @virkon

 

Kind regards,

Molly_G
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