Menu
Reply
deepanshus
  • 24
  • 1
  • 2
On our wavelength
575 Views
Message 1 of 6
Flag for a moderator

cant sign in to virgin media

Hello,

I have been trying to login to my account on virgin media (same email as this account) but it's been of no use. I can't login, no matter what and I get the below error:

We didn't recognise the username or password you entered. Please try again.

I have tried all possible solutions, such as - reset password, change browser, clear cache, use different computer etc. None of the standard solutions work.

Can you please advise how to fix my virgin media account?

 

Kind regards,

Deepanshu 

0 Kudos
Reply
Emily_G
  • 4.78K
  • 207
  • 285
Forum Team
Forum Team
535 Views
Message 2 of 6
Flag for a moderator

Re: cant sign in to virgin media

Thank you for the post Deepanshu.

 

Have you been able to get connected to the account since your post? 

 

If you're still having some trouble, can we please confirm when you reset the password, did you do so to something different than the initial password?

 

Did you ensure this was done so case sensitively? 

 

Let us know, Emily.

0 Kudos
Reply
deepanshus
  • 24
  • 1
  • 2
On our wavelength
448 Views
Message 3 of 6
Flag for a moderator

Re: cant sign in to virgin media

Hi Emily,

yes I was able to login, it seems despite changing the password it was still using the old one. I was able I recall the old password and it still works. 

I had clicked on forgot password and then filled up the details to change the password, even got the message that password changed but I couldn’t login using the new password. 

kind regards,

deepanshu 

0 Kudos
Reply
Lee_R
  • 2.52K
  • 135
  • 235
Forum Team
Forum Team
445 Views
Message 4 of 6
Flag for a moderator

Re: cant sign in to virgin media

That's very strange deepanshu

Are you wishing to leave things as they are, or would you like us to resolve this for you?

Regards


Lee

0 Kudos
Reply
deepanshus
  • 24
  • 1
  • 2
On our wavelength
212 Views
Message 5 of 6
Flag for a moderator

Re: cant sign in to virgin media

It seems my Kaspersky was playing up with my connection. I exit Kaspersky and reset password and was able to login.

Lisa_CC
  • 3.96K
  • 236
  • 433
Moderator
Moderator
203 Views
Message 6 of 6
Flag for a moderator

Re: cant sign in to virgin media

Thanks for updating us deepanshus and letting us know about Kaspersky. It will help other members who may have similar issues 🙂 Do pop back if there is anything else we can help you with.

 

Thanks,

 

Lisa

0 Kudos
Reply