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Gransha1
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cant register account

I cant register my account its saying details are incorrect. Ive done live chat and phoned virgin up but their no help keep passing me about or told me i have to sort it myself online. Why been on been **bleep** off

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Kath_F
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Message 2 of 118
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Re: cant register account

Hi Gransha1, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue with registering your account. 

When trying to complete the registration at this end, I am also getting the same error. I have raised this with IT to take a look at. 

As soon as they come back to me, usually within 7-10 days, I'll let you know 🙂

Thanks,

Kath_F
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sjbelson
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Message 3 of 118
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Re: cant register account

did this get sorted?  I'm having the same issue.

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Kath_F
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Re: cant register account

Hi Gransha1, 

Thanks for your patience whilst I waited on an update on this one. 

I've checked on this one and they have advised that they just need to reset this for you however the system they use is offline today. They've been getting this refreshed over the next few days and you should be able to register then. 

I'll come back here and let you know when it's time to try.

Thanks,

Kath_F
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Kath_F
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Re: cant register account

Hi Gransha1, 

Great news - this has been resolved from our side. 

If you try registering now you, it should go through. 

Come back and let us know if you have any further issues. 

Thanks,

Kath_F
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joem2
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Message 6 of 118
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Re: cant register account

Hi I can't register to my account when I put my details in its saying fill your details below 

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kamilo084
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Message 7 of 118
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Re: cant register account

I have exactly the same problem. Been trying to register my new virginmedia account for the last couple of days to no avail. It doesn't let me go past first page where you put your surname // account number // area code. Or when it does you get a message "ooops something's broken."

"We're sorry this isn't the page you wanted.

This part of the site isn't working at the moment, but it'll be up and running again soon.

Other parts of the site might be working as normal, so try using the links below to help you find what you want."

kamilo084
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Re: cant register account

Anyone can help please?

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Kath_F
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Message 9 of 118
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Re: cant register account

Hi joem2, 

Thanks for your post and welcome to the forums 🙂

I'm sorry to hear that you've been having an issue registering for My Virgin Media. 

Checking things here, it looks as though you had already registered. Have you tried updating the email address? If so, log in to the new email address and verify it to allow the new email to be used. 

Let us know if you have any further issues. 

Thanks,

Kath_F
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blvnk
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Re: cant register account

I also cannot create an account?? It’s  been two weeks!

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