Thanks for your post on our Community Forums @jahobw, and a very warm welcome to you!
Sorry to hear of the lack of welcome E-Mail, which makes registering for a self-care account tricky.
We won't be able to generate a new welcome E-Mail, but will be able to offer you documents that are inclusive of your account number and area reference number to assist you with the registering of the account.
Check out the envelope in the top right hand corner for a private message from me.
Thanks,
David_Bn
