Thanks for your support, in fact I have raised a complaint with CISAS which is awaiting adjudication. I strongly suspect this is why the I.T. ticket has been marked as "Fixed" and the complaint closed even though they have not sorted problem (they never even once mentioned they thought the issue was fixed when they called to say they were closing the complaint). I will be exceedingly irritated if this turns out to be the case.
I did indeed leave Sky for Virgin but I have not heard anything from them. I might need to check my marketing choices with them haha.
I am sure that VM are at least breaching part of the contract you agreed to pay for. They do however make it difficult to escalate a complaint outwith VM e.g. they don't allow you to complain via Resolver. I wonder why?? 🙄
I always get inundated with really good offers from Sky after I've left them, I only ever opt in to marketing by email or post.
This is certainly not a unique problem with VM regards being unable to log into your own account, a quick search on here will prove that.
Keep us posted and I really hope you get this sorted soon and some appropriate compensation for your inconvenience, stress, and time spent constantly trying to get this matter resolved.
Just to update everyone, I received a message this morning informing me that the issue has finally been resolved and I have checked to confirm it is indeed fixed. I have no idea why this has taken so long to sort out but I am extremely glad this has been sorted and is something I no longer need to chase up. I would like to thank everyone that helped to get this fixed and I would especially give huge thanks to Hazel for giving me advice and encouragement when I needed it.