Thanks for letting us know you have filled out complaint form.
I can only apologise for how long this issue is taking to resolve, and I am so sorry for the frustration this is causing. I have escalated the fifth IT ticket that has been raised and will continue to chase the IT team for an update.
Apologies for the disappointing service you have received,
I am grateful to you and your manager for chasing this up daily now until this is sorted. It really shouldn't need this kind if action and I'm sorry to take up so much of your time with this continuing problem.
I really hope Virgin Media can learn some lessons from this to prevent putting customers and all the staff involved through this again.
Just another update for anyone interested in this situation. I still can not access my account as there has been a password issue preventing me from logging in since the account transfer was finally done. For some, as yet, unexplained reason Virgin media has marked the I.T. ticket as fixed and closed my complaint. I have had a new complaint raised as this is totally unacceptable. I do not know if I.T. have given up with this now or are still working on this issue despite marking it as fixed.
Sorry to hear that you're STILL unable to access your account after all this time. If I was you I would most certainly be looking at escalating your complaint to whichever governing body regulates Virgin Media. The Ombudsman?? Get googling and read the t&c's of your VM contract as this has being going on for over three months now. I sympathise as I could easily have been in the same position.
If you have recently left Sky like me you are probably getting offered some amazing deals from them, I am still constantly getting email and letters by post with enticing deals to return.