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Peengy
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Re: cant create account

Hiya Hazel,

 

Thanks for your support, in fact I have raised a complaint with CISAS which is awaiting adjudication. I strongly suspect this is why the I.T. ticket has been marked as "Fixed" and the complaint closed even though they have not sorted problem (they never even once mentioned they thought the issue was fixed when they called to say they were closing the complaint). I will be exceedingly irritated if this turns out to be the case.

I did indeed leave Sky for Virgin but I have not heard anything from them. I might need to check my marketing choices with them haha.

All the best,

Adam

 

Hayze
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Message 82 of 86
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Re: cant create account

Hi Adam

I am sure that VM are at least breaching part of the contract you agreed to pay for. They do however make it difficult to escalate a complaint outwith VM e.g. they don't allow you to complain via Resolver. I wonder why?? 🙄

I always get inundated with really good offers from Sky after I've left them, I only ever opt in to marketing by email or post.

This is certainly not a unique problem with VM regards being unable to log into your own account, a quick search on here will prove that.

Keep us posted and I really hope you get this sorted soon and some appropriate compensation for your inconvenience, stress, and time spent constantly trying to get this matter resolved.

Keep us posted.

Regards

Hazel

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Sofia_B
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Message 83 of 86
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Re: cant create account

I am very sorry to hear this @Peengy, I appreciate this is super frustrating and we apologise. 

 

The ticket is still assigned to the team who are working on this for you currently. 

 

As soon as we have an update we'll pop another post on this thread. 

 

Thanks, 

Sofia
Forum Team



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Peengy
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Message 84 of 86
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Re: cant create account

Hello,

Just to update everyone, I received a message this morning informing me that the issue has finally been resolved and I have checked to confirm it is indeed fixed. I have no idea why this has taken so long to sort out but I am extremely glad this has been sorted and is something I no longer need to chase up. I would like to thank everyone that helped to get this fixed and I would especially give huge thanks to Hazel for giving me advice and encouragement when I needed it.

Regards,

Adam

newapollo
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Message 85 of 86
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Re: cant create account

Yayyyyyy,

Thanks for the update. You have the patience of a Saint.

happydance.gif

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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Hayze
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Re: cant create account

Great news Adam!

Hopefully this thread will encourage others who are having the same problem to persevere when Virgin Media are telling them that it cannot be done.

Ridiculous that it has taken this length of time to resolve and I hope you get compensation for the inconvenience, time and stress that this has caused you. I got nothing!

Glad you've finally got this sorted.

Happy Days!😀

Hazel

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