Virgin Media Community

[Bio_Logik]

this is ongoing for months, i gave up, but now need to change my password,

it wont accept any new password, despite meeting the requirements.

[Bio_Logik]

anyone here to assist?

one of the biggest provider on internet, faster speed and something as simple as changing your password, and cant do it

[Akua_A]

Hi @Bio_Logik ,

Welcome back to our community forums and thank you for your first posts.

Sorry to hear you have been having issues when trying to change your password. We can understand the frustration caused and we want to help. Normally, we would suggest the following link to help with this https://www.virginmedia.com/help/billing-and-payments/login-problems However in this case, we will send you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

Glad to hear this issue has been resolved @Bio_Logik 

Please do not hesitate to get in contact with us if you need any further help.

Thanks,

[Bio_Logik]

having to give a new password in pm to support is not what i called sorted but anyway

[Akua_A]

We apologise for this experience. If the issue occurs again, please try the following link https://www.virginmedia.com/help/billing-and-payments/login-problems Alternatively we will do our best to help via private message.

Thanks,