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zXKTEBXz
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cant access my account

ive typed in my details correct 30 times now and its saying incorrect, so how am i suppoesed to pay my bills if i cant access my account. i got randomly signed out a week ago and now i cant sign in at all, im not happy please fix as i cant pay.

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Sasha_W
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Re: cant access my account

Morning @zKTEBXz, 

 

Welcome to the forum page and thanks for getting in touch with us. 

 

 

Sorry to hear that you haven't been able to log in but we can certainly look into this for you. 

 

Just some questions, 

 

Have you tried logging in with your account number at all? 

What error message appears when you try to log in? 

 

Have you used a different web browser or a different device to see if this makes a difference 
 

Please do let me know, 

 

Thanks 

 

 

Sasha - Forum Team


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zXKTEBXz
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Re: cant access my account

Yes I have, I’ve tried everything and keeps saying that it’s incorrect also it’s not an error message just saying credentials are wrong when there not

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Sasha_W
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Re: cant access my account

Hi, 

 

I will pop you over a PM so we can look at your account further for you. 

 

At the top right hand corner of your screen, you should see a purple envelope, if you click on that it will take you to PM's. 

 

Please do keep an eye out for it. 

 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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