Menu
Reply
KatyHirons
  • 3
  • 0
  • 0
Joining in
216 Views
Message 1 of 2
Flag for a moderator

cant access account

my dad is trying to access his virgin media account. 

we have tried going through the reset password, but when we type in all of his account details, it doesnt like it, and wont move on to any other page. 

we have his bill in front of us, so we cant be getting it wrong. 

please help!

0 Kudos
Reply
John_GS
  • 9.18K
  • 494
  • 831
Forum Team
Forum Team
188 Views
Message 2 of 2
Flag for a moderator

Re: cant access account

Hi KatyHirons

 

Thanks for posting and apologies for the online account issue.

 

I'll PM you now to assist further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply