Virgin Media Community

[rfrugtniet]

Hi, I am having the same issue as everyone else- not being able to create an account as you won't allow any of my passwords, can someone send me a message to sort this out as you have done with numerous other people?

Can you also sort your website out?

[Alex_RM]

Hi rfrugtniet,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues setting up and online account.
 

Can you confirm if you've cleared your browser cache and cookies? 

Can you try a different password.  No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters. 

Alex_Rm

[rfrugtniet]

Thanks- all worked now, just had to use incognito mode