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AndyParkin
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cancellation

I hope you can see the chat record. I have been cut off 3 times already this morning having been held on waiting for the best part of 2 hours. I want to give the required 30 days notice but virgin is making it impossible.

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HowardML
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Re: cancellation

No one has access to your account or records - and that includes the VM staff here. Keep trying. LInes are busy and difficult.


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japitts
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Re: cancellation

As per Section N of https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services 

1. In addition to your rights to cancel during the cooling off period, either you or we may end this agreement at any time (including during or at the end of any minimum period) by giving the other 30 days’ notice.  You can provide notice and end this agreement under this provision by:

1. dialling 0345 454 1111 from any phone (for information on how much this call will cost from a Virgin Media home phone visit virginmedia.com/callcosts.  Call costs from other networks and mobiles vary); or

2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

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