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drewalletson
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cancellation

How do I cancel my contract? it expires in a few days and I don't want to pay the higher price when it rolls over, but I can't find a number to call on the how to cancel page, and when I go to the help section it just takes me back to the page I was already on.

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DJ_Shadow1966
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Re: cancellation

Hello

You will have to give 30 days notice as well, so will run into the increased price rise.

With regards to cancellations I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

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dannylau
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Re: cancellation

 

You can cancel by mail

Write to 

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG

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