when my contract ended I was subjected to a big increase in price in the spring. No email address for contact, phone calls, no answer sometimes on hold for about 15 minutes then cut off. Was able to have a BT line installed recently again no communication that worked with Virgin so I sent them a registered letter of notice of cancellation a week ago so far no response, I have now cancelled my direct debit. How do I send the router back at the end of my notice period to avoid them charging me for not doing so? If a forum helper sends me mobile phone number to call sorry I do not have a mobile phone.
To the only address I could find for virgin registered letter code NV40512664GB on 16/11/2020. building name 333 postcode SA797J. It will be no good them saying they do not have it I have cancelled my direct debit having given more than 30 days notice and it will be no good if they gave me a new contract without notification as they have done with others. As to risk to my credit rating cancelling before the end of notice period fortunately I do not need a credit rating. I have just been reading feedback on fasterbroadband for virgin seems many have had similar abysmal lack of communication from Virgin. It is a pity customer service is not as prompt and helpful as community contributors
Paul has helped me solve this problem customer service staff could learn from his intelligent help. It is no use sending a letter to Swansea office to give notice of leaving virgin I am advised that office closed in April