Virgin Media Community

[amiable34]

who do i email to cancell.my contract has expired and the new payments are way to hi for me?

[newapollo · Accepted solution]

Hi @amiable34 

I'm afraid there isn't a customer facing email address for cancellations.

Also the Forum Team don't have access to the systems to process cancellations.

The quickest contact method is by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

If you don't want to be tied up on the phone you could also  you can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112.This often takes 4-6 hours- phone calls take priority.

You can also cancel using the good old fashioned Royal Mail. If writing include all of your account details and send it by registered (signed for) post to 

Virgin Media
Sunderland
SR43 4AA

[Kain_W]

Hi there amiable34,

Thanks for your post and welcome back to the community.

As @newapollo has advised any cancellations would need to be done via the channels provided. 

Sorry to hear that you're thinking of leaving however, any disconnection would be given a 30 day notice period.

Regards,