cancelation letter to Sunderland SR43 4AA

[psowler]

Hi

I have been a VirginMedia customer for some years, but in late July decided to switch to Sky.

 I ordered my new Sky deal online and then sent a letter to Virgin Media at their Sunderland address to cancel.  I have heard nothing back, but Openreach arrived yesterday to set up Broadband and the man from  Sky is due today to set up the TV.

I do not know if Virgin have received my letter. My bill for this month says I have made some changes i.e. the telephone part of my package. How else can I cancel my Virgin Media package. I hate using the phone and have just spent 20 minutes listening to terrible music (for which I think Virgin should pay me). Can I email? where else can I write? I can't afford two packages a month!

Thanks for listening

Peter

[goslow · Accepted solution]

Did you send the letter in July via a signed-for postal service? Did you get a proof of delivery receipt?

One of the VM forum team should be able to check your account and confirm its status. They normally reply on here within a day or two.

[psowler]

Thanks for responding. The answer to your questions is "No" - but I wish now that I thought it through better.

Thanks again

[goslow]

Wait for the VM forum team to reply here and confirm your account status which they will do via private message.

(You might like to unmark the helpful answer until they do that as it might slow a reply from them if the topic is seen as answered)

[Adri_G]

Hello psowler, thanks for posting here on our forum with your issue.

We're sorry to hear you haven't heard back from us since you posted your letter with the service cancellation request.

I'm happy to assist by having a look into the account and notes for you and pass you the updates from there, I will shortly PM you here to do this.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

[Pebble84]

I also found out that it is necessary to send a letter  via a signed-for postal service, otherwise Virgin Media will be waiting for some action, I'm curious for what action?? Smoke signs from the user? Maybe to dedicate a song on youtube?
Two weeks after sending the letter, I wrote on live chat masking  what is happening in my case, my request, that I sent by letter was not accepted because I did not take any other action in this direction.
https://www.virginmedia.com/help/cancel-virgin-media
Can anyone tell me if i missed something in this explanation?
Maybe my English is worse than I thought? But it only says: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Make sure to include your name, address and account number so we know who you are"
There its nothing there that after sending the letter I still have to beg them  in any other way to close the account. Right? I don't need send another letter or go myself on that address?

Sorry everyone but like you can see I am a little annoyed after chat, and that's not because of the person I was talking to, just Virgin company politics.

Sorry again but i had to write it somewhere.

have a nice day everyone 😄

[Kath_F]

Hi Pepple84, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some trouble cancelling your account and have resorted to writing in to the team. 

Once the team have picked up your letter, they will arrange the cancellation as per the 30 day notice period unless you've stated a different date in your letter. 

There are occasions where we would need to speak to you to action this if you've left some information out of the letter or we need to let you know about any equipment returns etc. 

Are you having any further issues or is it that you've not heard back from the team at all since sending your letter? 

Let us know so we can help further. 

Thanks,

[Pebble84]

• Two weeks after sending a letter I get new raised bill. Then I spend all of my morning talking on online chat where I find out that yes you got my letter and no you didn't cancel my contract, why ? Consultant didn't answer my that question. I asked more like 3 times why but only what I heard was that I didn't take any other action? I don't need to send back anything, pay anything (because I signed 1 yer  contract 2 or 3 years ago) then what action you where waiting for? And now, every few days I get call from Virgin.

Do I need to take another action to cancel my contract? Did I forget something? Or you company didn't annoyed me enough? No I didn't answer phone, I was working unfortunately. I really want go though this one more time. Maybe this time I learn something new?

Like: when you get my letter and why you didn't cancel my contract with that date? Why consultant didn't want answer me that previously? 

Good day 

Piotr

[Zach_R]

Hi @Pebble84,

Thank you for the update and for expanding on this.

Did the team state when the letter was received, or do you have evidence from tracking it/the letter being signed for? If you sent the letter two weeks ago as you've said then it's normal for you to have still received a bill. The cancellation process takes 30 days from the date of request and you'd be billed as normal during that time.

Thanks,