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muratsefa
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broadband adaptor

i bought my device yesterday. I comlete my braodband self -easy installation. it was too simple and i did. But broadband roater device electiricity connection is failed. beacuse it is not working. then i tried my ex suplier Vodafone's 12V 2.5 adaptor. and the VIRGIN media router is working

why does Virgin Media send a non working electiricity adaptor ? who will change it ? 

 

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John_GS
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Re: broadband adaptor

Hi muratsefa

 

Thanks for posting and welcome to the community.

 

Sorry to hear of this opening experience, hardly the ideal start I agree. I can see you've already liaised with the team and have a technician visit due.

 

Please do let us know how the visit goes.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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