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breaking my contract by over charging me

marsh2488
Joining in

So virign are overcharging me and i keep getting lied to atfer many many phones calls nothing is sorted. 

They know i'm getting overcharged told me many times. Well sort it out.... 

currently have an extra £110 on my bill and keep having to call once i get cut off... what are this lot playing at.

do i really need to go down the route wasting time and causing more hassle making a complaint. with cisas

 

 

 

1 REPLY 1

Daniel_Et
Forum Team
Forum Team

Hi @marsh2488 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened and that you feel this way 😔

What's the latest information you've been provided in terms of this issue being dealt with? Also, what does the extra £110 relate to exactly, according to your bill?

You can access your bills by signing in to your My Virgin Media account here

Please pop back to us at your earliest convenience and we'll do our very best to help.

Regards,
Daniel