There's a specific query I've got regarding billing.
My contract started on 12 Aug. My first bill was generated on 9th Sep.
On my bill, it says: 12 Aug = Package changes = £25
9 Sep = My package = £25
For my first bill, shouldn't I only have a charge of £25 on 9 Sep? I did not make any package changes on 12th Aug. The discounts that were supposed to have been applied to my account have been messed up slightly so I'm assuming this is something to do with that.