being overchaged on broadband last few months despite contrat stating different price

[cable_guy]

this is the closet i could find to my issue on the boards, apologies if its incorrect, but im being overcharged for last few months now on my internet contract i still have 7 months remaining so it should be still original pricing, seen many others with same issue, this hasnt happened with any other company i have been with, called up 2 times promised it was resolved but it hasnt been can anyone help me here please? if would be different if i owed them money instead i bet

[Molly_T]

Hi cable_guy 👋 Welcome back to community! Thank you for posting!

So sorry to hear these concerns about your billing! I'd like to help offer support and so will send you a PM to confirm a few account details to investigate further. 

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[Molly_T]

Hi All 👋

Just returning to this public thread to keep it updated! 
Huge thanks to cable_guy for PMing with me 📩. I was able to run through their account and billing information and clear up any concerns. Everything looks as it should be, and hopefully there are no further issues moving forwards. 

If there are further concerns, please feel free to get back in touch within the next month via PM and I can continue to help. If it is longer than that, just pop us another message on this forum board and any member of the team will be happy to pick this back up and assist you. 

Thank you for your patience whilst we got this sorted! Wishing you all the best. 🌞