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kinny314
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account username

unable to change username to that of my contact email address, can a mod assist please?

thanks. 

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Paul_DN
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Re: account username

Hi kinny314,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear your having issues changing the username on your online account.

 

I have had a look our end and cannot see any issues at all that would stop you changing this, t5his isn't something we can do, all you need to do is sign into your online account click on my preferences, username, change?

 

Regards

 

Paul. 

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kinny314
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Re: account username

youd think so...

when i try change the user name to that of my contact email, I get

Sorry, this username is not available. Please enter another username and try again.

I have no other VM account

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Paul_DN
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Re: account username

I will be happy to try to help, so I can get further details and clear security I will invite you ,into a private chat, I will send a invite shortly, please click on the purple envelope to accept?

 

Regards

 

Paul.

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