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account sign in

Joining in

I'm trying to login to my Virgin Media account but it doesn't recognise the details that I have been using for some time.  It offers me the password reset option but then won't let me do it and says to contact by phone but I try that and it sent me a link to do online but it still won't let me access my account and says to phone them, so I'm going round and round in circles.  Can anyone help?