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account number error

Joining in

I have the exact same issue as above…have been told I have an old account linked to the email address I have used for a new account…can’t access bills/ the app on phone/laptop to allow me to watch tv package etc…can somebody please help. Thanks


Forum Team
Forum Team

Hi there @stef82 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are also facing this issue with your account, I'd be more than happy to take a closer look into this with you via a PM. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.