account issues, cannot pay

[ynohumans77]

Hello,

I have an account i inhereted after the passing of my mother for both phone and internet.

With the recent change to your phone payment plan i tried to log in to virgin to set up a dirrect debit and discovered a problem,

the account is still linked to my mothers email account, an account i cannot access and thus cannot log in to arrange payments.

how can i get the account emails changed over?

[ynohumans77]

did you raelly just send me a payment text...

that requires me to log in

with an account i cannot access because the email of the account is wrong?

I cannot access the account, the email is wrong

[Kain_W]

Hi ynohumans77,

Thanks for your post and welcome to the community.

Many apologies for any issues faced with gaining access online, so we can arrange to get this sorted I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM ynohumans77,

I'm glad we were able to get the details sorted!

If you do have any future queries then be sure to pop back up again for further assistance.

Regards,