I've tried to get hold of webchat to resolve this problem, but your site is so much of a joke, the option doesn't appear, and when you try something as simple as just trying to get a contact, you get sent in an infinite loop.
OK. CONTEXT. I care for an uncle with dementia. To this end, it's gotten to the point that a landline would be useful; given that my contract for broadband is aboutt o end, I figured I could look at the upgrade options, but of course your site doesn't work, despite being paid up has nothing for me...And so I decided to use the webchat.
After a brief, but what I thought was a pleasant conversation with "princess", I decided that an any time package would probably be the best route to go, opted for that, at which point was informed that there would be a £35 connection fee and £77 a month - something of a bitter pill to swallow considering I've been a customer for a good couple of years now and hoped that loyalty would count for something.
Princess somewhat agreed, agreed to waive the activation fee, the installation fee, and reduce the package to £62 a month which is MUCH more reasonable. At lesat, so i thought until I found out that the lying little torage put everything through at the full price anyway, meaning my monthly bill will be £77, ON TOP of the activation fee and jnstallation fee.
Fix this. Now. Or I will be phoning up to cancel everything and move in my entirety to sky.
