Virgin Media Community

[deshoward]

you told me I was paying too much now you won’t answer the phone or email. If I can’t change my tariff then I would like to leave please. I’ve spent more than  a week trying to do this. 

[apcyberax]

to cancel you need to call in or write in my post to cancel giving 30 days notice

[carl_pearce]

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@deshoward wrote:

you told me I was paying too much now you won’t answer the phone or email. If I can’t change my tariff then I would like to leave please. I’ve spent more than  a week trying to do this. 

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I used the online chat over the weekend to get a new reduced contract so it's certainly possible.

[deshoward]

`Thank you I will keep trying but it is still shocking service. So time consuming.\Really appreciate the response, thanks Des

[carl_pearce]

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@deshoward wrote:

`Thank you I will keep trying but it is still shocking service. So time consuming.\Really appreciate the response, thanks Des

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The web chat (on the right hand side) isn't time consuming, just leave it open in the background. Make sure you ask for the 'Customer Relations' team: