Menu
Reply
deshoward
  • 2
  • 0
  • 0
Joining in
101 Views
Message 1 of 5
Flag for a moderator

You told me!

you told me I was paying too much now you won’t answer the phone or email. If I can’t change my tariff then I would like to leave please. I’ve spent more than  a week trying to do this. 

0 Kudos
Reply
apcyberax
  • 33.48K
  • 1.87K
  • 5.95K
Very Insightful Person
Very Insightful Person
96 Views
Message 2 of 5
Flag for a moderator

Re: You told me!

to cancel you need to call in or write in my post to cancel giving 30 days notice
0 Kudos
Reply
carl_pearce
  • 4.74K
  • 403
  • 708
Superstar
92 Views
Message 3 of 5
Flag for a moderator

Re: You told me!


@deshoward wrote:

you told me I was paying too much now you won’t answer the phone or email. If I can’t change my tariff then I would like to leave please. I’ve spent more than  a week trying to do this. 


I used the online chat over the weekend to get a new reduced contract so it's certainly possible.

0 Kudos
Reply
deshoward
  • 2
  • 0
  • 0
Joining in
88 Views
Message 4 of 5
Flag for a moderator

Re: You told me!

`Thank you I will keep trying but it is still shocking service. So time consuming.\Really appreciate the response, thanks Des

0 Kudos
Reply
carl_pearce
  • 4.74K
  • 403
  • 708
Superstar
85 Views
Message 5 of 5
Flag for a moderator

Re: You told me!


@deshoward wrote:

`Thank you I will keep trying but it is still shocking service. So time consuming.\Really appreciate the response, thanks Des


The web chat (on the right hand side) isn't time consuming, just leave it open in the background. Make sure you ask for the 'Customer Relations' team:

0 Kudos
Reply